In 2014, Spirit Airlines was named America’s most-hated airline and it looks like the airline, best known for it’s “bare fare” and lackluster customer service is trying to win that award for the second year in a row. CBS Los Angeles reports that a group of black passengers was kicked off a scheduled flight Monday night because of their race.
The flight was headed to Dallas, TX from LAX and the incident occurred after the airlines doubled booked a set of seats. When the flight attendant intervened, the situation escalated.
Alexandria Wright, one of the passengers removed, explained the story to ABC 7:
“A man was sitting in the wrong seat so he and the woman were supposed to switch seats, but they decided that they wanted to sit together. The flight attendant overheard the conversation. He came over and was just kind of making nasty remarks, making them switch. He was just really nasty towards him and told him, ‘No, you guys have to switch.'”
Witnesses say the white flight attendant called the police after feeling threatened. Once police arrived, the seven passengers were kicked off the plane. Spirit Airlines released the following statement to Mashable:
“Spirit does not tolerate any form of discrimination,” spokesman Paul Berry said. “Our primary concern is always the safety of our customers and team members.”
Spirit Airlines also said that the incident is currently under investigation. The seven passengers were rebooked on a flight that left LAX on Tuesday.