TIDAL showed customers that they getting money by any means necessary, even if it means charging closed accounts.
This past week TIDAL charged ex-customers on closed accounts. One former customer just so happened to be a writer for The Verge and he shared his experience on the publications website saying:
“TIDAL, Jay Z’s streaming music service, has been hitting some consumers with false charges over the last 24 hours. I know because I’m one of them — and I cancelled TIDAL several months ago. This morning I noticed a $19.99 charge on my credit card, which is how much the company’s lossless / hi-fi subscription costs per month. A few hours later, TIDAL sent along an apologetic email and let me know that the money would be refunded within a few business days.”
The Verge then updated the article saying TIDAL wasn’t charging the usual $9.99 per month amount but a diffrent one.
Billboard has since then confirmed that customers were recieving refunds from TIDAL:
“Rest assured, we’ve already refunded any charges,” TIDAL said in a statement. “Accounts haven’t been renewed, but we have offered a 3 month complimentary trial of the premium service on top of the refund as an apology that will not be auto renewed upon completion.”
TIDAL did not comment on how many people were affected by this mistake but not a good look TIDAL. Cardinal rule No.1, don’t mess with people’s money.