After a rough start to the year — including customers boycotting due to Trump Administration ties and investigations regarding alleged sexual harassment in its workplace, Uber is looking to change their image and are ramping up efforts to retain driver and win back riders.
So long to the days of emailing support to find out what your Uber passenger rating is, Uber is rolling out a new system with their latest update where you as a passenger can see your rating from drivers. According to a blog post on their site, this new feature is an attempt for customers to curb their bad behavior in cars.
“Many riders forget that their driver is also rating them too, and things like eating in the car, slamming the door, or trying to pile in more people than seat belts can impact whether it’s a five-star experience for drivers,” product managers Mike Truong and Ronak Trivedi said. “Now, a rider’s rating will be displayed right under their name in the app’s menu. We hope this update will remind riders that mutual respect is an important part of our community guidelines.”
Uber also announced changes to the way ratings work for UberPool. The update ensures that negative ride reviews caused by the poor behavior by other passengers will not count against the driver.