The long saga that started April 9, with a viral video of a man being dragged off a United Airlines flight has finally come to an end. Charles Hobart, a United spokesman says them and Dr. David Dao, the passenger involved, have reached an “amicable resolution.” His full statement was:
“We are pleased to report that United and Dr. Dao have reached an amicable resolution of the unfortunate incident that occurred aboard flight 3411,” he said in an email. “We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do.”
Along with that United Airlines has also created several steps that would prevent things like this from happening in the future. They say that passengers who’ve already arrived on the aircraft shouldn’t have to give up their seats. They also said they would create a new check-in process that would allow passengers to volunteer to give up their seats for compensation, and increased the limit of that compensation to $10,000 from $1,350.
Since that incident, United has released several apologies. Dr. Dao suffered a concussion, broke his nose, and lost two of his teeth. His lawyer said he’s planning on surgery for his nose. Hopefully, we’ll never see an incident of this kind in the future.